Notes from the DC2NY Community


Julie

Oct. 5, 2012


Dear DC 2 NY: 

I just have to offer my compliments to your customer service representative Debbie (at the 202-332-2691 phone number). She is absolutely wonderful. As the public face of DC to NY to your clients, Debbie represents your company extremely well. 


 

Betsy

Oct. 2, 2012


 

Thank you, DC2NY, for prviding a positive travel experience! From Debbie, in customer care, to John, who offered me water, to the strangers on the bus who told me we were like family and ended up being kindred spirits, this was one of the best travel experiences I've ever had. Thank you!  


 

katharina

Sept. 23, 2012


 It has been now over 2 months  that I am travelling every weekend to washington DC with your company. I just wanted to say to you that I am very satisfied to travel with DC2NY, it is always a pleasure. My favorite employee is Vasily (hope I write it correctly !). He is always in a good mood, smiley, funny and very professional ! He has great skills in guest relations and recognition as well as remembering the name of a repeated customer. As I am working in the hospitality industry, I can tell you how great he is doing his Job. Alex, the driver, is a great person, very responsible. I had Alex 3 times as a driver. Alex as well is very nice and smiley Anyways! Employees like Vasily and Alex make my trips always nice. See you next week ! 

 

Reynolds

Sept. 7, 2012


Just a THANK YOU to Ms. Debbie Earle. She help us place a reservation on hold. Ms. Debbie is diligent and professional. Also, a veteran herself--she recognizes mil veterans for their services. Thank you senior management for Debbie Earle.

semper fidelis!  


 

Harriet

Aug. 12, 2012



DC2NY is the best service provider and I would never use another bus service between these destinations.  Your Dupont Circle location is beyond the imagined gift to the precious neighborhood, well appreciated, and utilized. 

 Thank you for your safety, courtesy, continued cleanliness, and efficiency.

 Always a loyal customer and member,

 


 

Tess

July 20, 2012



I just wanted to thank you for your service! It was a wonderful experience taking the bus to Rehobeth and back to Union Station this past weekend. Everyone you employee was great, very service oriented. I don't see myself having to drive to beach any time soon as long as I have your service. Thank you again. I will be a regular costumer! 


 

John G.

July 9, 2012



I want to send a note praising your Dupont Circle based rep, Vassily. He is always cheerful and makes those of us waiting for the bus smile. He does great work! 


 

Victor

June 28, 2012




I just wanted to share some positive experiences I had with your service. I live in NY and come to DC to visit my girlfriend routinely. I take the "Upscale Bus" fairly regularly and have had very good experiences with your bus. I particularly wanted to share some nice thoughts about one of your conductors, Wesley. His sense of humor is such a great way to begin and end a bus ride. His kindness and courtesy with the customers is exceptional and he is an asset to your service. I look forward to seeing him on my next ride to New York!

All my best, 


 

Thomas

June 20, 2012


I am a new member.

I am reporting a very satisfying trip from DC to New York, leaving from Dupont Circle at 5:15 pm on Sunday, June 3. A comfortable bus and quick trip. It was a pleasure.


 

Kevin

June 14, 2012


My name is Kevin. I just wanted to let you know that you have AWESOME customer service. Everyone I have dealt with is extremely customer service oriented. In particular, Debbie (I hope I have her name correct) impressed me by returning my phone call within an hour. This is amazing since I left the voice mail message after business closing. And not only that, she accommodated my request to change my reservation even though the bus departure time was less than 12 hours away. And not only that, when we discovered that the new departure date had a bus leaving from VA (I live in VA near the Vienna metro), she made a second change to the reservation so that I could leave from a much more convenient location. And all this after the official close of business!


 

Christine

May 28, 2012


I am writing to compliment the service provided by Vasily (?) -- the gentleman w/ blonde hair and Eastern European accent working in DuPont Circle. My reservation was confused. He took a frustrating situation and defused it. He is excellent at managing your customers' expectations and does an even better job trying to make them happy. A happy customer, is a repeat customer. I appreciate his service and hope DC2NY continues to promote employees like him. 
 
 

 

Harriet

May 26, 2012


 
DC2NY is the best service provider and I would never use another bus service between these destinations.  Your Dupont Circle location is beyond the imagined gift to the precious neighborhood, well appreciated, and utilized. 

Thank you for your safety, courtesy, continued cleanliness, and efficiency

Always a loyal customer and member.

 




 

Charles

May 1, 2012


I'm a weekly commuter on the 

DC2NY route. Just want to say that Catherine is a terrific driver! She is consistently nice, efficient and on-time. My experience has been that the majority of your drivers are pretty good, but I breathe a sigh of relief whenever I see that she's driving my bus to New York. One of the reasons I don't bolt for one of your competitors. 


 

Elizabeth

Apr. 23, 2012


 

Hi There,

 

I just wanted to pass along a big thank you and props to the whole DC2NY team. For years I have been doing the DC to NY commute (family, boyfriends, relocating) and I have taken many different buses. DC2NY is consistently the best in al ways, including service, timely departure, quick rides, and fun hosts. (Visily!)

 

Today I arrived at 34th st in NYC planning to take a much later another carrier bus, but my plans changed and the DC2NY bus was on the curb. The gentlemen checking in was a HIG help. Not only did he let me board last minute but he patently waited for me to book a ticket on my phone since I had no cash and would have had to incur ATM fees. 

 

I can't thank you enough for the great and friendly service you provide. I would take you 100% of the time if the scheduling worked out. Regardless, I always check your schedules first and recommend you to fellow NY/DC commuters. 

 

Thank you,again, 

Liz


 

Alyssa

Apr. 13, 2012


I am currently on a dc2ny bus en route to dc and I wanted to report the utmost satisfaction that I have so far. This is the most pleasant bus company I've ever taken. I have already shared my positive experience with friends and family. Thank you very much! 


 

Yvette

Apr. 2, 2012


 

I wish to let you know that I had a great experience using dc2ny (reservation info listed below). The buses were so clean and the driver was very nice. I enjoyed having wifi and an outlet. The movie was a plus as well. I would travel again with dc2ny and would recommend to others. Thank you for being on time and hiring drivers that made me feel safe.


 

Diane

Feb. 26, 2012



Fantastic bus service--clean, comfortable, great staff. Loved the ability to get out to suburban VA on the bus instead of having to struggle w the Metro. WiFi and outlets let me get work done, which I really appreciated. And since it seems that someone is actually paying attention, I felt that your bus company provides safer travelling. The trip was smooth and on time. Thank you! 


 

HOWARD

Jan. 23, 2012


Dear Folks,

Great trips the last few times from VA-NY.

Keep up the good work!! 


 

Faraj

Dec. 9, 2011



Big thanks to Vasily for helping me out this morning. I thought I had missed the bus yesterday at union station when I got there right at 545 and didn't see a bus. he got me on the 815 bus this morning and really made my day.


 

Patricia

Dec. 1, 2011




 I am writing to rave about my wonderful experience with the DC2NY bus I took from the Franconia-Springfield Metro Station last Tuesday, 11/22. It was my first trip with your company and will certainly NOT be my last! The bus arrived right on time, loading was smooth. I was really surprised at how nice & clean the bus was. And I cannot give enough praise to our driver Chuck (and his assistant also) - Chuck was absolutely adorable, funny and an excellent driver. I really enjoyed his little facts about NY as we got closer to the city - he has an excellent sense of humor! The DC2NY bus is the best deal in town and I look forward to my next trip with you folks! Thanks for a wonderful experience...

 

Caitlin

Nov. 22, 2011



Hi,

I have ridden with the DC2NY team a couple times and wanted you to know how impressed I always am with Vasly (im not sure of the spelling of his name) at the DuPont stop. He does an excellent job managing passengers and keepin them informed. It is always a pleasure to see him upon arrival. 

 Best, Caitlin 

 


 

Alfonso

Nov. 17, 2011


 
Just received a call from Debbie alerting me of a schedule amendment on a future reservation. I just wanted to drop you all a note to encourage and thank you for this small, yet important gesture. So many companies overlook these basic notices to passengers. This is precisely why I continue to use DC2NY for my midatlantic travels and will continue to recommend it to others. Thanks so much for the quality ride and service. Best, Alfonso 

 

Hiral

Sept. 16, 2011


 Dear Sir or Madam

I just wanted to send an email to let you know how great Vasiliy is. He provides excellent customoer service and works quickly to resolve a problem. I missed the 815 bus this morning (sept 16) bc of work. I tried to catch the 1015 instead and Vasiliy was very understanding and helpful. Thank you for providing such great service. 


 

Ester

Sept. 14, 2011



Good afternoon, this is just a positive customer comments, my name is Dina I traveled yesterday Sunday June the 5th 2000 any levin under reservation number 16839, dash 387937, wanted to compliment you guys not only on the service on the efficiency, the fact that you had somebody standing by the bus, you know who was able to basically check off names, they boarded every body quickly got all the the luggage and Carrie on's packed away. Extremely expeditiously. The gentleman that was I guess to help her on the bus and in conjunction with the driver, the gentleman with the long ponytail very nice very pleasant person more than that I was even pleasantly surprised at the bathroom with absolutely positively thread there clean, and is very nice smelling, I was shocked about that, I've only done bus trips a few times in my life and, both times, that I remember it was just a filthy awful nasty experience so I appreciate that most wholeheartedly. Was it, yeah. I'm sorry there was someone I Doris anyway thank you very much to everyone bye-bye.

 

Maria

Sept. 9, 2011


Couldnt find a "review" link, just wanted to say I loveVasili! He's such a pleasure to see every friday! Your driver from today leaving from dc to ny 4.15 is one of the best, to bad I dont know his name, but he is a very good driver! It was a lovely ride! 


 

Allison

Sept. 2, 2011


Currently on the bus to DC. Having an excellent experience so far. Debbie is our customer service rep and she has been great! She acknowledged that we had a long way left to go for our ride and had another vote to watch another movie. Most people wanted to watch another so I don't even have to entertain myself for another 3 hours! This is great.

 

Renelda

Aug. 30, 2011


I was on the 8:00 Friday bus to DC when it was announced that all bus service had been canceled on Sunday. During that very stressful time during the hurricane, you kept in touch with me throughout my stay.  Believe me, the most important call I received was almost midnight to tell me to be on the first bus out. (I hadn't read the email that was sent from DC2NY).  Then I find out the next day that it was the President who actually called me (Asi Ohana).  (He had modestly introduced himself as a manager at the bus.)  Well, with great management and service, you have a satisfied customer.
 
Thank you to the young man who always checks us in at DuPont Circle.  He is always cheerful and clever and dependable. He remembers his customers. The drivers are always professional. 
 
Thank you for providing outstanding, world class service.
 
 

 

Maya

Aug. 27, 2011


 I rode on the bus from NYC to Vienna,VA Metro Station on Friday, 8/26/11. The bus driver was Chuck Campbell. He was the most pleasant, friendly driver I have ever encountered on one of my many trips to/from DC/NYC. He was considerate and kept us informed on ETA. Anyway, I am not one to write reviews, but I just wanted you to know how much I enjoyed my trip with Chuck. Thanks. 

 

James

Aug. 14, 2011


Took 10 am bus on 13 Aug from NYC to Washington, DC. Traffic and rain was bad. Driver (mr. Gomez) did a great job of getting us there despite having to change buses after the AC broke down. DC2NY is the best !!!


 

Rena

Aug. 7, 2011


No complaint, just positive feedback: I live in NY, while my boyfriend is based in DC. We alternate weekends traveling via DC2NY, and we both are always so excited to have Vassily as our operator. He is professional but aso cheerful and hilarious.  

 

Pablo

Aug. 4, 2011


 
Just wanted to give some feedback on a recent round trip I took to Manhattan. First, I appreciated the fact that the CEO of the company himself appeared on our bus to greet us. Second, I thought the driver Charles Campbell (who drove both ways) was gentlemanly, cordial and all-around a great driver. Finally, even though the WiFi service broke down on our trip back, the company apparently offered to switch buses in New Jersey. We voted not to do so, but I thought it was an excellent gesture. 

 

Min

July 15, 2011



I just wanted to write to say how much I enjoyed my trip to nyc from dc. Vasili, the trip coordinator was amazing and so accomodating. I'll definitely ride again. 

Thank you! 

 

Howard

June 20, 2011



Great ride yesterday!
Good driver, made up the time, and an all around pleasant trip! 

Thanks DC2NY Team.

 

Louis

June 10, 2011


On Thursday, May 19, I took your 9:15 am bus from Du Pont Circle to New York City. It was driven by Mr. Chuck Campbell. As a recurring DC2NY passenger, I have had the privilege of riding with him before. Once again, he was the epitome of a professional driver who expertly maneuvered his way through city traffic and on I-95. Moreover, he is an affable and charming host who takes a congenial interest in the people who are fortunate enough to ride with him. He is one of your most outstanding employees who deserves to be recognized for his professionalism and emulated by others.  


 

Andrew

May 16, 2011



 Thank you very much for your excellent assistance on the phone and via email, I appreciate it very much.
It appears that the customer service is as good as the service on the buses!
 
Best Regards,
 
Andrew
 

 

Rima

May 8, 2011



 My elderly parents travelled to NY on May 8 at 1:15pm. I cannot thank your driver enough for the personal attention he gave my parents. I was quite concerned about them travelling alone... and had mentioned it to your driver. The courteous man helped them with water (The sign in guy) and then the whole way the driver kept checking in on them). My sister was late in picking them up, your driver stayed with my parents till family arrived. How can I thank him? Please give him a raise!!! I am recommending everyone to your bus!!! My father travelled under passenger name Syed Hassan. THANK YOU BUS DRIVER>>> MAY GOD BLESS YOU! Regards, Loyal cosutomer 

 

Sheilah

Apr. 12, 2011




 I took your bus from VA-NY-VA this past Sunday. It was my first time with you folks and it was a wonderful experience, thanks in large part to the driver, Kathy, who was most professional and helpful. Give her a raise! Also, Victor was very good at both the Vienna and Springfield Metro stations...you can give him a raise, too. Good luck and keep up the good work. I'll be sure to recommend you. 

 

Margaret

Feb. 22, 2011


I would like to say thank you very much for another great travel with dc 2 New York! I have used your bus service for years and still do! I want to call attention to a great/ wonderful worker Vasily the blonde guy! He is always amazing at his job and has given me great service! I also lost my luggage and he went out of his way to get my luggage back....I love your service and I love your crew especially Vasily... I will see you you guys on my trip to NYC this weekend. Thank you again for having such a great staff like Vasily. I highly talk about your service to others going to NYC. Take care and give Vasily a big hug for his great service!  


 

Barbara

Jan. 30, 2011


Just wanted to tell you how comfortable our host made us feel on the wash to NY 1:15
bus on Sunday - he even remembered my name and mad the trip very pleasant - his name (forgive the spelling) was Vassily.

This was my first (round trip)with you and I'd surely do it again. 

Thank you, 
Barbara Kaminsky

 


 

Emmanuel

Dec. 27, 2010


Thank you very much Catherine. She got us to NY from Springfield, VA on Dec. 21 and she also got us back safely on Dec. 26 from NY to Springfield, VA. Hope to be her passenger again on future trips to NY. 


 

Ashley

Oct. 31, 2010



I just wanted to tell you that I had a wonderful experience on the DC2NY bus leaving 14th and H at 12:15 yesterday, 10/31. The driver was great, and not only did I get to FINALLY see Date Night, I also got to watch the Skins game! Although the Skins played terribly, I was thrilled to watch it! I even got work done!  DC2NY is definitely the best of the dc-new york buses I've experienced. Thank you.

 

Catherine

Aug. 23, 2010



I just wanted to say thanks! Your customer service representative, Debbie, was very nice and very helpful when I had a mixup. This was my first experience with DC2NY, and everything went well. I will definitely patronize your company again. Thanks!

 

Elizabeth

Aug. 16, 2010



I am writing to share that THE REASON my entire family uses DC2NY on a regular basis is your man on the ground in DC, Vasily. On my 82 year old mother's first trip several months ago she was nervous. He greeted her warmly, settled her in and asked the driver to do the same on the other end. On every one of her many trips since then he greets her BY NAME and goes out of his way to make sure that she doesn't stand in line too long and gets easily on. Singlehandedly he has engendered tremendous loyalty from our family and it is always a pleasure to see him when we travel. A brilliant hiring choice on the part of your company and all of our complements and appreciation to him. He is a terrific problem solver. 

 

Terry

Aug. 14, 2010



I want to commend the bus driver Catherine/Katherine who did the 10AM trip last Thurs.(8/12. We had a flat tire which delayed the bus about 3 hours due to road service that was not prepared to fix the tire. She was calm, brought the bus to a safe stop and kept us posted on what was happening. These circumstances are not easy but most of the riders took the delay in good humor and your driver deserves a gold medal!! 

 

Sean

Aug. 12, 2010


Debbie,
 
Thank you for helping me (find my toiletries bag). I will for sure be a returning customer. Your bus service and customer support are fantastic.
 
Sincerely,
Sean


Raquel

Aug. 2, 2010



I just wanted to comment on the superior service of the driver on the 3:30 p.m. bus to NY on Sunday, August 1st. (Sorry I didn't get his name) 

Can you please let him know that I did catch the 9:00 bus at Port Authority that I was desperately hoping to catch as we pulled toward our stop in NY at 8:50? Thanks in part to him I was able to get home earlier and didn't have to wait an hour for another bus to my home in NJ. :) :) Tell him thanks for me!

In general, I love your service and thank you so much for offering it!  

 

Kirsten

DC2NY Bus to Rehoboth

Aug. 3, 2010



 
Richard, Thanks so much for being a true mensch and returnig the stroller to my husband. You are just a sweetheart and we will spread the word on your amazing customer service! thank you thank you!

kirsten

 

Tommy Schmitz

July 30, 2010


As the morning of July 30th approaches, we at Bike to the Beach for Autism want to express our sincere and humble gratitude for DC2NY's involvement in what is shaping up to be an amazing event! By sponsoring us, you and DC2NY are playing a huge role in something very special that is spreading rapidly throughout and beyond the DC Metro area. There is not a week that goes by where a rider, donor, volunteer, or family affected by Autism doesn't remind our team how lucky we are to have you behind us. Put simply, we would not be able to do what we are doing without the support and generosity of people like you and companies like DC2NY!!

Sincerely,
Tommy Schmitz, and the Bike to the Beach Leadership Team!
--
Thomas Schmitz
Founder and Co-President
Bike to the Beach for Autism
301.675.4354
Nil Volentibus Arduum - "Nothing is Impossible for the Willing"

 

Jane

Feb. 18, 2011


 
Special thanks to Vasily for his help onboard at pickup in DC 2/18/11 11;15am community He provided special assistance to a wounded warrior and made sure everyone was settled satisfied.

 

Michael Meyer

Jan. 1, 2010


Stephen Gardner is your best driver. Prompt, professional, no-nonsense, friendly. I suggest you use my future ticket purchases to give him a raise as he is a big reason for my continued patronage. 

Jenafer Matthews

Aug. 16, 2009



I would like to provide positive feedback for my recent return bus trip NYC-DC.

It was a quick trip and both drives we had Andy as a driver. On both trips he was polite, friendly, and made us all aware that he was avaialble at any point for questions and inquiries. Andy's demeanor and helpfulness was much appreciated. Please thank Andy. (I did not have a chance myself upon departure of the bus). 

P.S. This was my first experience with DC2NY and I must say it is hands down the best DC-NY bus company that exists.)

Thanks you for consideration of this letter.
-Jenafer 

Jenni Kline

Aug. 5, 2009




Just wanted to say that Vasili has been very nice and helpful whenever I have used this company!

Thank you!
Jenni 

Virginia Schiffino

Aug. 3, 2009




Hello. I just used DC2NY for the first time this saturday (10:00am) and Sunday (8:15am). I was incredibly pleased with the whole experience and in particular the NY-DC driver Cesar. I usually take the train to DC because of mediocre experiences with other bus services (chinatown, greyhound, vamoose). Cesar’s courteousness and attention to the task made the trip experience surprisingly pleasant and safe; the quality of such drivers together with the bus’ cleanliness and wi-fi access will now make me loyal DC2NT customer. Please thank Cesar on my behalf for. Virginia 

Simone Sutton

July 28, 2009




I just wanted to let you know that Daryll at Rhode Island Ave Station is wonderful and pleasant. He always smiles and is professional. Please tell him to keep up the good work.  

Gilselle Bristol

July 26, 2009



Last evening my friend and I were supposed to catch the 7:15 bus to New York through the Skyliner Bus Service. After quite a few minutes of arrival, we were notified by the DC2NY staff that the Skyliner bus was having some problems due to air conditioning malfunctioning. The bus driver from this company did not give any explanation to what was going on. The representative from DC2NY gave us options about the situation they asked if we wanted to ride the bus without A/C or wait for one of the Destiny Tours LLC bus to arrive which was in great conditions. We are very pleased with the service provided by DC2NY and Destiny Tours LLC. Jeronimo, Destiny Tours driver, was very pleasant and did apologized quite a few time for the inconvinience caused. They were very reliable and I will recommend this line of travel to anyone.  

Katherine Vargas

July 24, 2009




I would like to compliment our driver, Cesar. He was extremely courteous, polite and he made sure all passengers had a safe and pleasant ride. It's also quite helpful for drivers to be bilingual and assist passenger with limited english. I'm going to yelp about your excellent bus service and the great service provided by the driver, congrats!
Our trip was on Sunday, from NY to DC departing at 6:00 p.m. 

Theresa Luong

July 20, 2009




I just wanted to drop a note to inform you that your driver this evening (from NYC to DC), Cesar, was an absolute joy. As with evening trips, many of us tend to sleep or enjoy the peace and quiet on the bus. There was a woman who was extremely loud on her phone, despite his earlier introduction about keeping cell phone calls brief and a lower volume during conversations. He swiftly dealt with the situation professionally and her disturbance came to an end. This was a welcome intervention by all who sat around this woman. Overall, this trip was a pleasant one due in great part to Cesar and his swift, smooth, safe driving, and his ability to deal with difficult passengers. I look forward to my next trip on DC2NY.

Theresa 

Eric Sigmon

July 19, 2009




thanks to cesar, i had a nice, quick trip back to DC from NYC this evening. the bus was packed and had to sit up front but enjoyed talking to him about his job and his travels. he also did a huge favor by asking a young woman who had been on her cell phone for much of the trip. he was tactful and the girl later apologized. 

kathyann Powell

June 6, 2009


I travel from Ny to Dc on a weekly basis, I tried several bus companies and I must say you guys are the most professional and the best services out there.

Luna

May 26, 2009


I just want to take this opportunity to thank DC2NY for the exceptional services that your company provided to the City Tech Student Veteran Club over the Memoria Day Weekend. Your staff was friendly, courteous, punctual, and accomadating. It was such a pleseant experience that I will make the recommendation to other student groups to use your service for their Memorial Day transportation needs. Thank you and we will see you next year!

Chris Kyle

Apr. 15, 2009


Again, thank you so very much for your help. Your assistance and understanding are additional qualities that set DC2NY apart from the rest!

Sincerely,
Chris Kyle

Julie Fields

Apr. 3, 2009


I won't travel back and forth between DC and NY any other way from now on ! Today was my first experience on your coach bus and I must tell you how impressed I am. Comfortable seats, comfortable air-conditioning, extremely courteous driver and other personnel. The wi-fi access is a real plus as well. The bus, seats, and bathroom were very very clean. You are providing a much-needed service and not only do I congratulate you, but thank you as well !! 

Isaac Brown

Mar. 30, 2009


Thanks so much for your help. Given the way this went, despite the
computing error, I will now take DC2NY whenever I travel between the
two cities, entirely due to your assistance. I'm sure that if this
happened at most other companies, I would have been led through a big
labyrinth of automated garbage and confusion.
Cheers.

Nickol

Feb. 10, 2009


I had Richard as a driver on the way to and from NY this weekend. Great driving - smooth and safe. Thank you.

David Fornari

Jan. 27, 2009


We had a phenomenal experience!  My friend and I were impressed with the friendly, funny, lighthearted staff that helped us load on Friday afternoon and the clean, comfortable bus!  The drop off/pick up location in NYC was very convenient and the busses left on time on both legs of our trip.  We also loved the wireless internet connection!  This allowed up to log on to navigate our NYC plans on the way up!
 
We have already told dozens of people that DC2NY is the way to go!  We are already excited about our next DC2NY trip and are looking at dates in February!

Chulani Manisha

Jan. 22, 2009


I found the service really good, and I am so happy about getting my luggage back. I am so grateful that someone specifically came to bring it to me and also the phone calls and follow up. I would recommend this service to others again. Thank you!  

Gasttie Marritt

Jan. 11, 2009


I would like to thank our us driver Steven Gordon for making my trip to DC a pleasure. He was very courtious and drove very safely. So I'd like to commend him on a job well done. Ms Gattie Merritt hank You. 

Anatol Steck

Jan. 2, 2009


I am a longterm customer of DC2NY and I would like to commend one of your coach operators, Mr. Steven Gardner. I took a round trip on the DC2NY bus from DC to NY on Dec. 21, with a return on Dec. 27. Mr. Gardner was the operator on both trips. His highly professional, personal and courteous service is one of the reasons I keep coming back! Thanks,

Anatol Steck 

Bruce MacIver

Dec. 29, 2008


I just took my first roundtrip ride with you and I have to say how impressed I was with the professionalism of your drivers/staff and the cleanliness of your buses. This is by far the best bus service between DC and NYC. It will be the only one for me from now on. Way to go! 

 

Christine Peeler

Nov. 3, 2008


As a native Washingtonian who currently resides in Manhattan, I take various buses back and forth often. This past Saturday, the 1st, I drove down from NY to DC with Geronimo Morales as my driver. I wanted to let you know I was impressed with his courteousness, professionalism, and warmth to all the passengers – from all my trips down with various services, he is the one driver who has stood out in customer service.

Jill Buhler

Oct. 18, 2008


My friend and I took your bus from DC to New York on at 9:00 a.m. Friday, September 12. Tim was our driver. It was one of the best trips we've had! Tim was very nice and funny. The ride was smooth and got us there right on time. The seats were very comfortable and it was great to have free wifi. I don't know how you can provide such a great service at such a low price, but I'm certainly glad that you do. You're the best and I wouldn't even think of making that trip any other way. My hats off to you. Thanks for a great trip.
Most sincerely,
Jill Buhler

Edmund Khoo

Oct. 12, 2008


I am typing this email from DC now and as usual the ride has been nothing short of excellent. Even the movies are up-to-date!
I have always been impressed with the standard and quality of the service provided by DC2NY and this has further reinforced that impression.
Please send my heartiest thanks to your management!
 Kindest regards,
 Dr Edmund Khoo


Nikki Asquith

Sept. 27, 2008


 

Hello! I would like to let you know that I love your service. I rode on your 1st first ever trip to NYC, and again on 9/19. Both were fabulous. I own Boomerang Tours in DC and I understand the headaches of buses- but you guys make it look so easy! Thanks for the amazing service and please know that your entire staff is so friendly and so helpful. The bottled water is such an awesome surprise and I love your voting system with the movie and the stop. I can't believe I used to take .
Thanks again & keep it up,
Nikki Asquith-DuBois
 

Darr Rebecca

Sept. 5, 2008


I just wanted to send some words of praise for the driver, Stephen Gardner (sp?), who provided service on Wed, Aug 27, 10am bus from NY to DC. He was extremely professional, engaging, and gave a great, thorough announcement at the start of our trip.

Amy Anderson

Aug. 25, 2008


i just wanted to share my thoughts -- my boyfriend and i commute between dc and nyc on weekends to visit each other. thanks to companies like dc2ny, this is made easy and affordable! by far, i have found the dc2ny service to be the most convenient of all the bus services in dc -- clean, affordable, comfortable (or at least comfortable as a long 4-6 hours bus ride can be, generally very friendly drivers, wifi and in-route movies. also, the boarding process is organized -- thank you. most other companies are chaotic with boarding, but the dc2ny staff is very helpful and organized, which helps with the inevitable stresses of traveling. Thank you.

derek yuen

Aug. 23, 2008


I absolutely love your service--it's far more comfortable than many of the other bus services I've been on.

Tamika Humes

Aug. 19, 2008


 This is my second time taking this bus and I have to say. I love yourservice. Your Bus Driver/District Mgr, Tim, was the best. The ride was smooth and the bathroom was decent. And to top it off, I got to my destination "On Time". What a beautiful thing.

 Thanks again and have a wonderful day.

Tamika

SOTOMAYOR PALOMA

Aug. 13, 2008


Wanted to say thank you for the great service you have provided! Bus was on time arriving to the bus stop and on time departing! Great conductor! I took the bus from NY to DC on Monday 11 in the morning and the driver did a great job! Two thumbs up! Will definitly be riding again!  

Bryant Tow

Aug. 11, 2008


 Hey, Cesar drove us back from NYC this afternoon. He was very professional and polite and did a great job overall. We look forward to riding with you again soon! Bryant Tow 
 

Donnel Dover

Aug. 5, 2008


I would like to thank everyone at your company for everything they have done for us. I have never worked with a travel company that has such great customer service. I would again like to thank all of you very much and i would like to apoligize for inconvenience have put you all through. thank you. Great customer service and i will pass all your information to my friends that travel.
Sincerly,
Donnel Dover
P.S. Great Job!!! 

Laura

Aug. 3, 2008


I just wanted to send a note to say how grateful I am for this service! For four years I had bad experience after bad experience on various  bus companies, and I am SO thrilled this option is here.
I hope you'll keep up the great work - you're the only DC to NY bus I'll ever take!
Thank you for the great website, the membership which discounts the rates, for your clean, nice buses, the wi-fi, the bottled water, and the excellent customer service.

- your grateful customer,
Laura

Stephenson J P

July 15, 2008


Just wanted to let you know that Tim was an awesome driver this past weekend, both to and from NYC. Safe, efficient and calm throughout the drive. Really pleasant, courteous and made for a great trip. Thanks! j p

Rubinfeld Robert

July 14, 2008


Traveled on your 12:00, NY to DC run Sunday, July 13th. Just wanted to let you know that your driver, I believe his name was Steven, was outstanding. Professional, affable, gregarious, just a pleasure.

Tina Portelli

July 9, 2008


Just wanted to let you know that as a first time passenger last week, (I left NY on Sat, July 5th and returned on the late bus Tuesday,July 8th)
the service you provided was absolutely fantastic! On time, clean buses, and the drivers were so courteous.
I have recommended your service to my friends, and even with your recent increase, it is surely a big time bargin.

Thanks again.


The Jones`s

June 16, 2008


My husband and I are so impressed with your services. I just clicked on your new website it looks great and very professional, I've yet to navigate however presume it's fantastic.
DC2NY with it's great drivers and awesome customer service make our long distance marriage a hell of a lot less stressful. We are so grateful for your company.

 Proud Riders! The Jones's
Thanks again! 
 

David

June 15, 2008


Excellent service, great bus and drivers! So much more efficient than flying to DC
Thanks  

Adriana

June 12, 2008


Thank you so much. I am soooo happy I found DC2NY. Cesar, our driver today was very nice and considerate of our baby¨. We will use DC2NY every time and tell all our family and friends about your wonderful service....

Adriana

Daniel

June 10, 2008


This is a fantastic service. You have made a normally difficult commute comfortable, affordable, clean and even relaxing. The drivers have always been accommodating and kind. Thanks for providing a way for my finance and I, two young professionals, to be together as often as we like. Best wishes. 

Linda

June 9, 2008


I just returned from my trip to NYC.  I was very impressed with DC2NY.  It was so well organized, professional, clean and on time.  Well worth every penny spent.  I will definitely take it again on my next personal trip to the big apple and have already recommended it to my friends.
 
Just wanted to share my experience with you and let you know what a great job you guys are doing.  Keep up the good work!!!

 

Rajiv

June 4, 2008


Thanks for a nice, painless trip!

My girlfriend and I went to DC via DC2NY during the Memorial Day weekend. The ride was smooth, and the drivers and staff were nice and very funny. It made the trip a little special.

We will definitely ride with you next time. Keep up the good service.

Elizabeth

June 2, 2008


Dear DC2NY,
Thank you for the best travel experience I have had from NY to DC in a really long time! Everything was super easy, from registering, to checking in, to the super smooth and fast ride itself. (I also enjoyed the unsaid social contract amongst riders for no cell phones or talking, but that's a different story.) Thank you for providing such a great experience, even on a packed bus for 4 hours!
PS. Nice touch on the bottled water.  


Matt

May 27, 2008


We had a great time on your bus and will definitely use you service again!  Very clean bus, courteous driver and safe trip!

Justine

May 11, 2008


I ride this bus all the time - I think I have had Alvin a couple times now. I feel that good service should always be noted and he is so nice! He is really friendly and funny - it makes the trip much more pleasant! So, thank you, Alvin :) 
Alvin really went above and beyond.
There is also a gentleman on the DC end who is always big smiles and really friendly - brunette .

Miles

May 11, 2008


I wish you would being using a 1 pm departure time. But I would rather stick with DC2NY than use another bus service, such as ____ bus, which I tried yesterday, and which was at least a half hour late, with no explanation. I gave up and took an expensive train. I love the free water, WiFi, clean restrooms, and 15 minute stops of DC2NY!! I have recommended the service to at least 50 friends. Thanks. 

Joanne

May 11, 2008


Had a great trip on Sat. and now our family is going up to NY for Memorial Day week-end. I think this is my new favorite way to get to NYC. 

Anne

May 9, 2008


HI D2NY,

I'm a regular customer. Just wanted to thank you for taking such good care of my mom!

She was coming to visit me in NYC and missed her bus, got stuck in the rain, and called me in tears to say she couldn't come. I encouraged her to wait for the next bus and purchase a new ticket. When the next bus came and she explained what happened, she was allowed on without having to purchase a new ticket.

I'm very glad your staff were so kind to her. Thank you!

Anne Elliott 

Kelly

May 5, 2008


A few weeks ago, I traveled to New York with another bus company and it was not a very good experience. I decided to try your service on May 2 and I was thrilled! Your staff was so friendly...the drivers, the people checking passengers in. The bus was nice and clean. I also appreciated the bottled water and wireless internet service. I will continue to use your service and highly recommend you to others. Thank You! 

Lauren

May 5, 2008


First I just want to say that your bus is the best thing that has ever happened between D.C. and NY- I definately prefer it over the train.

Katie

May 1, 2008


I wanted to write a quick note to let you know what a WONDERFUL experience I had with your company! I made my first trip on your bus this past Sunday and was truly astonished to find that everything was just as advertised: friendly, professional service, pleasant environment, and bathrooms that were as clean as can be. You are certainly the real deal! I will enthusiastically (and already have while in New York) recommend your services to anyone I come across that travels between the two cities. Thank you for such consistent service and I look forward to traveling with you again.
Satisfied passenger,
Katie Solli  

Jugnu

Apr. 27, 2008


I just traveled by DC2NY from Wash to NY...I wanted to tell you that the ride was comfortable, the bus clean and the driver and other personnel polite and professional...most of all I was impressed because I had reserved my tkt to depart from a different location in DC...I called on Saturday, after office hours, to ask if the location could be changed to Dupont Circle and was surprised to get a return call alleviating my concern and letting me know that me I could...that is very good service...I will definitely travel with your bus company again...do you have any frequent traveler program I could become a memeber of?...and thank you again for a comfortable, safe journey... 

Mario

Apr. 28, 2008


Anybody wants a real difference? Just try DC2NY and you'll know what I'm talking about. I don't mean to compare, but when you see Asi Ohana making sure everyone gets all details taken care of, Alvin -yeah, like the chipmonk, making sure he gets through heavy traffic, offering all types of movies, Janice on the way back really supportive and stuff, that's when you know what getting "in touch" with your customers really means.

Hey, THANKS a BUNCH for such a great trip, I'll never get tired of recommending you to my folks,

Mario 

Mary

Apr. 26, 2008


My experience between your company and the other line I took are the difference between coach and first class.I am telling everyone I know about your service. At a luncheon today I think you'll pick up a couple new riders. Keep up the great job and I hope you continue to grow. Thank you, Mary Albrecht

Angel Rios

Apr. 23, 2008


I'd like to thank all the staff of DC2NY bus service for their support to me and my family.
I have reserved several bus tickets in the past several weeks. My father is very ill and requires a little attention on the bus rides from NYC to DC. All the bus drivers and Mr. Asi have bent over backwards to assist us. The drivers check on my father on the bus and always ensure that my family who speaks little English get off at the right stop. The mark of a good company is those extra things that the employees of the company do for their customers. The extra attention provided to the customer so that they are happy. Your company has done that for my family and I. Again may God bless you all and may your company continue to prosper.
From a greatful family and lifetime customer.
Angel Rios 

Robb

Apr. 22, 2008


I am a frequent traveler to DC from NYC and I have to tell you that your service is head and shoulders above any other bus service I have experienced. I made a trip the wknd of Apr 18th and my girlfriend and I agreed it was the most pleasant trip to DC we had ever experienced. Our driver Alvin was especially great and went well beyond what we were expecting from him. Kudos on an excellent service and we will be traveling with you the next time our plans call for a trip to DC.
Thanks again-
Robb Bennett  

Akojie

Apr. 5, 2008


Hey, I just want to say that I think your staff is great! Everyone is friendly from the people I call to reschedule my ticket over the phone to the people that hand out the water and drive the bus. I always get to DC and back to NY the fastest and the most comfortable with you guys and I just wish you had more buses because I'm back and forth every weekend and I notice sometimes if I don't book well in advance I can't travel round trip but as a business woman sometimes I don't know what time I'm leaving till the day of. I can wait to see more new schedules, I tell all my friends to travel with you guys and as I travel back and forth every weekend believe me I've tried literally ALL the buses from DC to NY and by far you guys are the best! I give you guys a 5 star rating! Thanks again. T. Akojie 

Luisa

Apr. 1, 2008


Hi Thank you for your great service, for me is a plesure to ride with DC2NY. Your bus drivers are number 1. I tell all my friends if you want to have a great ride to DC take DC2NY. Thank you for the great service.  

Laura

Apr. 1, 2008


Dear DC2NY, After having taking various Chinatown buses to NYC for the past 3 years, I feel like discovering DC2NY is a revelation. THANK YOU so much for your service! It is everything I was hoping to find in a DC-NY bus company but had never found before. The buses were sparkling; the drivers were courteous, careful, and cheerful; the Dupont Circle and Penn Station meeting points are SO convenient -- truly everything about it is wonderful. I have had so many negative experiences, ranging from bad to disastrous, on other DC-NY bus companies over the past few years, and these buses were only $5 cheaper than DC2NY. Never again do I plan to take any other bus line but this one -- thank you again so much! I also want to personally compliment your driver Alvin, who already impressed me with his politeness, good cheer, and welcoming spirit -- but who especially impressed me (and everyone on our full bus) today (Sunday, 3/30/08) when he navigated us safely out of a dangerous and scary situation, when a crazy driver repeatedly tried to run our bus off the road. He kept us moving, kept calm, kept at a safe speed, and even went off the assigned route to get us away from this danger. Then afterwards, though of course he was at no fault, apologized profusely for the inconvenience and the scary situation. He really gets a huge recommendation from all of us who appreciate him keeping us safe. Thank you again for your welcoming, and warm staff, and for providing just the kind of bus service frequent DC-NY travellers like me had been hoping to find. I am thrilled to have discovered your company. Best wishes.

Melissa

Mar. 30, 2008


Hello. I go to school in Washington DC and live in NY and I love your service. I just wanted to let you know that I fully enjoy how much you all care about your passengers and their experience;  everything from the movies to the cleanliness of the buses to the demeanor of your staff. I rode once with {another bus company} and I will never ever try it again. There is such a difference between your quality and theirs. My only request is that you look into later bus routes on Thursdays..like evening ones or something. That would make traveling home so much easier. Thank you!

Elizabeth

Mar. 24, 2008


Thank you thank you thank you thank you for adding an evening bus from DC to NY on Thursdays!!! It has been so miserable to be faced with other bus companies' flaws (e.g., driving through Georgetown rush hour traffic from Rosslyn to Bethesda stop, adding up to 1.5 hours to the trip) when going to NY on a Thursday evening. Whenever I use another bus service, people all talk about how they'd prefer to take DC2NY but that the DC2NY bus was sold out. You're winning the bus war for market share. So, next step, please add more buses!  

Carolina

Mar. 24, 2008


Thank you for the kind note and the complimentary trip; they are much appreciated. Your company could have come off terribly and disappointed a lot of people on Friday and instead, you made us even more loyal customers! Thanks for being a responsible company with excellent attention to customer service. I will absolutely remain a regular at DC2NY!
Thanks again.

Nina

Oct. 14, 2007


I recently took your bus from DC to NY. I have taken the chinatown and other buses many times. My trip with you all was by far the most pleasant one I've had. Everyone was on time and very polite (something I have found to be lacking on other buses). The Dupont location is very convenient as well. I will only take your bus in the future. Thank you.

Nina

Sept. 25, 2007


Thank you for responding to my inquiry so promptly. I truly enjoyed my experience on DC2NY and I have recommended your service to all of the people in my workplace. It was truly a pleasant journey and I appreciate your professionalism.  

Leslie

Aug. 28, 2007


Great service!! Any plans for a NY/Philly route??? We are all over that one. Thanks.

Thomas

Aug. 22, 2007


I go between DC and NYC pretty frequently. I had been taking the Chinatown bus before picking up the DC2NY card in Caribou Coffee on 14th. I was running late and would have missed my bus in Dupont Circle, but your representative held the bus for me and called my cell phone. I didn't expect that kind of good customer service after my past experience with other companies. You guys are awesome. I've been telling everyone who travels about your website and plan to use your service for the next three weekends and probably every time I travel in the future.

Thanks and good luck.