Frequently Asked Questions

When you make a reservation, the web site will inform you if you qualify for a free trip in the pricing section of our reservation page. In order to qualify for a free one-way trip when purchasing a one-way ticket you must have earned a minimum of 240 points, or when reserving a round-trip, you must have earned a minimum of 232 points for one leg of the trip or 464 points for a free round trip ticket. As pricing varies so will these points mentioned above. We want you to have the free trips you've earned and do not arbitrarily change points to keep you from traveling for free.

Fares vary based on the time of day, day of the week, where you begin your trip and your final destination.  The best place to find fares for your travel is on our website pages Schedules and Fares.

DC2NY does not offer refunds.  Please be definite about your travel plans when you are booking with DC2NY. When you miss your bus or arrive late for a departure, you forfeit your seat and the funds you used to purchase the seat.

Yes,  as long as this is done 24 hours prior to your trip.  It can be done by you online, by clicking the Reschedule a Reservation under the Trip Planning menu. DC2NY TOO members (our frequent traveler members) are allowed to make changes up to 12 hours before departure.

You can reschedule your ticket, without additional cost, as long as you do it 24 hours prior to your departure. Please click the Reschedule a Reservation under the Trip Planning menu, and enter the Order ID that you received on your E-Ticket and your e-mail address. You will be able to reschedule your trip.

You can put your ticket on hold indefinitely.

You don`t need to bring anything as long as you completed the payment process online or by phone and received an email confirming your E-Ticket. Our dispatchers will have a real-time passenger list of all confirmed E-Tickets at your departure stop.  However,  it is always a good idea to have your DC2NY E-Ticket with you as it confirms your trip details and helps you remember these important times and dates.

Yes,  you can book on the DC2NY website for a passenger other than yourself and pay with your own credit card. The website will allow you to send the passenger an email confirmation.

Currently DC2NY provides daily bus service between New York City, NY and downtown Washington, DC from 2 stops in Washington, DC, 2 stops in Virginia and 1 location in New York City. DC2NY also provides weekend service between Memorial Day and Labor Day to the Delaware beach towns of Rehoboth Beach and Dewey Beach from Dupont Circle and Union Station. If you have a favorite destination which we do not currently serve, please contact us and let us know about it.

The average trip duration between Washington, DC and NYC is 4 to 4.5 hours; between Virginia and NYC is 4 to 5 hours depending on traffic and weather conditions. The average summer trip to the beach towns in Delaware takes 2.5 to 3 hours. We have the advantage of using express lanes once the bus is on Route 1.
TIP -  Pass your mouse over the departure time on the schedule page and you will see the ETA (estimated time of arrival) for your trip.

Click here for our pick-up and drop-off locations. These locations are subject to change due to special events or city imposed adjustments. Check with the driver or dispatcher at your bus stop if there has been a change from our posted locations.

Passengers should arrive at the bus at least 15 minutes before departure. Seats will not be held if the passenger doesn`t arrive on time and may be reassigned 15 minutes before departure. When you are late you forfeit your seat and the funds you used to purchase the seat.

Yes, all of our buses are equipped with AC outlets, but there are not outlets at every row. They are located at every other row.  

Yes. Payment is required when you make your reservation. Because we don`t offer refunds, please be sure about your travel plans when you book with us. Once you have purchased a ticket, if your plans change you can put the ticket on hold if you can't use it as purchased.  Changes must occur 24 hours or longer in advance.   DC2NY accepts all major credit cards.

No. The member discount is for online reservations only. You may buy a ticket online at the stop if you have a smartphone and you arrive at the bus before the departure time.

We accept cash only for walk-up reservations. You may use your smartphone and purchase a ticket online at the bus if there are seats available and you arrive prior to departure.

No. Seating is on a first-come, first-served basis. If you want to have maximum options for seating, you should arrive at the bus at least 20 minutes prior to departure.

You may bring your bike with you however you should arrive early because it will depend on available luggage space. You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds. DC2NY takes no responsibility for lost, damaged, or stolen property. One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus. 

In order for DC2NY to secure the health and safety of our passengers and drivers, smoking and drinking of alcoholic beverages is not allowed on any DC2NY buses. If you violate this rule, you are subject to being put off the bus at a place to be determined by our driver or greeted by law enforcement at your destination. Passengers may transport unopened alcoholic beverages in their luggage under the bus for use at their destination. Non-alcoholic beverages and snacks are ok as long as you do not annoy your fellow passengers and the bus is kept clean.

We provide priority seating for disabled or elderly passengers. If a bus with a wheelchair lift is needed, we will provide such a bus if you make a request in advance of travel. Your request needs to be made at least 48 hours prior to your desired date of travel. This advance notice is in accordance with federal guidelines and allows DC2NY to make the necessary arrangements to provide requested assistance. 

No. We know that you love your pets and most are not a behavior problem. Our concern is the health and welfare of your fellow passengers. We make one exception to this policy on animals:  DC2NY`s policy is to only allow service animals who are accompanying guests who have a disability as defined by the American with Disabilities Act.  The service animal must be identified by the appropriate scarf and the passenger must carry the permit. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat unless it has been paid for in advance. 

DC2NY passengers need to be considerate of their fellow passengers when using cell phones during the trip. Conversations need to be kept short and in a low tone of voice.

DC2NY was the first bus company between Washington and New York city to provide passengers complimentary internet service while on-board via state-of-the-art routers. However, because of wireless reception issues beyond our control, this service cannot be guaranteed, AND NO REFUNDS WILL BE ISSUED.